FREQUENTLY ASKED QUESTIONS
How can I get in touch with your customer service team?
For customer service inquiries only, please e-mail firstname.lastname@example.org
I Emailed your customer service team. When should I expect a response?
We aim to respond to all E-mails within 48 hours though usually response time is less than 24 hours .
When will my order ship?
After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 9 am EST will not be shipped out until the next business day. If you order after 9 am EST on a Friday, your order will likely be shipped out on the following Monday.
I need to change something on my order. How can I do that?
If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.
What is your return policy?
We strive to provide an amazing shopping experience and superior customer service. If for any reason you are not satisfied with your order, we gladly accept returns for orders within 30 days from the date of shipment and in new, unused condition with original packaging. Our VIP members get 90 days returns.
My items arrived damaged, what can I do?
We're always here to help. Provide images of any damage for Quality Assurance purposes. Once we receive the image, we will be able to address the warehouse with this error and offer you a replacement or refund.
How do I get my free products that come with VIP membership?
Just login to the website and go to the VIP members area. There you can see the products that are available for you for free. Just pay the £4.95 shipping and handling fee and we will ship them to you. Keep in mind that we rotate the selection of products so login often to see what is available to you.
Can I cancel my VIP membership?
Of course you can. Just email our customer support or call us at +44 1206 700402